In today's competitive travel industry, standing out requires excellence in service and building genuine relationships with customers. Discover the benefits of being a Certified Guest Service Professional or partner.

Certified Guest Service Property

Becoming a Certified Guest Service Professional opens up the opportunity for a property to apply for recognition as a Certified Guest Service Property.

This prestigious designation showcases the commitment of the property to providing exceptional guest service.

Successful properties receive a CGSP Certification plaque that can be prominently displayed for guests to see and recognize their dedication to excellence.

Being recognized as a Certified Guest Service Property not only enhances the reputation of the property, but it also helps attract more customers who value exceptional service.

Guest Service Gold – Golden Opportunities

Guest Service Gold is an opportunity for Certified Guest Service Professionals to further enhance their skills and knowledge in providing exceptional service.

It offers a series of online courses and resources that focus on key areas of guest service excellence.

By completing the Guest Service Gold program, professionals can gain a deeper understanding of topics such as recovery, personalization, knowledge, passion, commitment, inclusion, and personality.

These skills and knowledge can then be applied in their interactions with guests, creating memorable experiences and exceeding customer expectations.

Recovery: Turn it Around!

One of the key aspects of exceptional guest service is the ability to handle difficult situations and turn them around.

The Recovery module of Guest Service Gold provides strategies and techniques for effectively resolving guest issues and complaints.

By mastering the art of recovery, Certified Guest Service Professionals can transform a negative experience into a positive one, leaving guests satisfied and impressed with the level of service provided.

Personalization: Provide an Individualized Experience!

Every guest is unique and has their own preferences and needs.

The Personalization module of Guest Service Gold teaches Certified Guest Service Professionals how to provide an individualized experience for each guest.

By understanding and anticipating guest needs, professionals can tailor their service to create personalized and memorable moments.

This level of personalization enhances the guest experience and fosters a stronger connection between the guest and the property.

Knowledge: Be in the Know!

In the ever-evolving travel industry, it is crucial for Certified Guest Service Professionals to stay up-to-date with the latest trends, technologies, and best practices.

The Knowledge module of Guest Service Gold equips professionals with the knowledge and skills necessary to be at the forefront of the industry.

From understanding the latest technology tools to being aware of current industry trends, professionals can confidently provide guests with accurate and relevant information.

This knowledge enhances the guest's perception of the property's expertise and increases their trust in the service provided.

Passion: Inspire Others!

Passion is a powerful motivator that can inspire others to excel in their roles as Certified Guest Service Professionals.

By embodying a genuine passion for providing exceptional service, professionals can create memorable experiences for guests and exceed their expectations.

The Guest Service Gold program offers opportunities for professionals to further enhance their skills and knowledge, focusing on key areas such as recovery, personalization, and knowledge.

Through mastering the art of recovery, providing individualized experiences, and staying informed about industry trends, professionals can truly showcase their dedication to excellence and inspire others to do the same.

Passion is contagious, and by demonstrating a true passion for guest service, professionals can inspire their colleagues and elevate the reputation of their property as a Certified Guest Service Property.

Commitment: Be All In!

Commitment is the key to success in the competitive world of guest service excellence. By being all in and fully dedicated to providing exceptional service, Certified Guest Service Professionals can truly stand out in the industry.

The Guest Service Gold program offers a wealth of resources and opportunities for professionals to enhance their skills and knowledge in key areas such as recovery, personalization, and knowledge.

By committing to mastering these aspects, professionals can create unforgettable experiences for guests and exceed their expectations.

This level of commitment not only benefits the guests but also inspires colleagues and elevates the reputation of the property as a Certified Guest Service Property. So, let's all be all in and show our dedication to excellence in guest service!

Inclusion: Include Everyone!

In today's competitive travel industry, it's essential to prioritize inclusion and ensure that everyone feels welcome and valued.

Being a Certified Guest Service Professional means not only providing exceptional service but also creating a welcoming environment for all guests. Inclusion goes beyond just meeting the needs of guests, it's about embracing diversity and making sure that every individual feels seen and respected.

By focusing on inclusion, Certified Guest Service Professionals can create a truly memorable and inclusive experience for all guests, regardless of background or identity.

Let's all work together to include everyone and make a positive impact in the hospitality industry.

Personality: Be Yourself!

In the world of guest service excellence, one of the most important aspects to remember is to always be yourself.

While mastering skills and techniques is crucial, it's equally important to let your personality shine through in your interactions with guests.

Your unique traits and quirks can create a memorable and authentic experience for guests, setting you apart from the competition.

So, embrace your individuality, show genuine passion for providing exceptional service, and let your personality be the driving force in creating unforgettable moments for every guest. Being yourself is what truly makes you stand out as a Certified Guest Service Professional.